Last Updated: May 22, 2025
Welcome to Pacific Appliance Solutions (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (https://pacificappliancesolutions.com/), our appliance repair services, and any communications you receive from us, including SMS messages. By accessing our website, engaging our services, or opting into SMS communications, you agree to be bound by these Terms. If you do not agree, please do not use our website, services, or opt into our communications.
1. Services
Scope: We provide repair, maintenance, and diagnostic services for household appliances, including but not limited to refrigerators, washers, dryers, ovens, and dishwashers.
Service Requests: You may request services via our website, phone (tel:+13605180254), or email (support@pacificappliancesolutions.com). All appointments are subject to availability and confirmation by us.
Service Area: Services are provided within the Greater Portland-Vancouver Metropolitan Area. Additional travel fees may apply for locations outside this area, with your prior approval.
2. Pricing and Payment
Estimates: We provide cost estimates based on the information you provide about the appliance and issue. Final costs may vary due to the complexity of the repair, parts required, or additional labor, subject to your approval for any additional charges.
Payment Terms: Full payment is due upon completion of the service unless otherwise agreed in writing. We accept credit/debit cards, cash, and electronic payments via secure third-party processors.
Late Fees: Unpaid invoices may incur a late fee of 1.5% per month on the outstanding balance, starting 30 days after the invoice date, unless prohibited by law.
3. Appointments and Cancellations
Scheduling: We strive to accommodate your preferred appointment time and will notify you of the technician’s estimated arrival window.
Cancellations: You may cancel or reschedule an appointment at least 24 hours in advance without charge. Late cancellations or no-shows may incur a fee of $50, unless waived at our discretion.
Delays: We are not liable for delays due to unforeseen circumstances (e.g., traffic, weather), but we will communicate any changes promptly.
4. SMS Terms of Service
By opting into SMS communications from Pacific Appliance Solutions (e.g., by providing your phone number and agreeing to receive texts via a web form, email, or other medium), you agree to receive SMS messages from us. These messages may include:
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Appointment scheduling and confirmation notifications.
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Appointment reminders.
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Service updates (e.g., technician arrival updates or repair status).
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Post-service instructions or follow-up information.
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Billing notifications or payment reminders.
Messaging Frequency: Message frequency may vary based on your service needs and preferences.
Costs: Message and data rates may apply, as determined by your mobile carrier.
Opt-Out: To stop receiving SMS messages, reply “STOP” to any message. You will receive a confirmation of your opt-out, and no further messages will be sent unless you opt in again.
Help: For assistance, reply “HELP” to any message or contact us at support@pacificappliancesolutions.com, tel:+13605180254, or visit https://pacificappliancesolutions.com/.
Privacy: Your SMS consent and related data are handled in accordance with our Privacy Policy, available at https://pacificappliancesolutions.com/privacy-policy/. We do not share your SMS consent with third parties or affiliates for marketing purposes.
Compliance: Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier policies. We maintain records of your consent to ensure compliance.
For the full Terms and Conditions, visit https://pacificappliancesolutions.com/terms-and-conditions/.
5. Warranties and Guarantees
Service Warranty: Repairs are warranted for 30 days against defects in workmanship, provided the appliance is used and maintained properly. This warranty does not cover misuse, neglect, or unrelated issues.
Parts Warranty: Replacement parts carry the manufacturer’s warranty, typically 90 days. We will assist with manufacturer claims but are not liable for part defects beyond facilitation.
No Guarantee of Repair: We cannot guarantee that all appliances can be repaired, especially if parts are obsolete, discontinued, or the appliance is irreparably damaged. In such cases, we will communicate options promptly.
6. Customer Responsibilities
Access: You must provide safe, unobstructed access to the appliance and work area, including adequate space for our technicians to operate.
Information: You agree to provide accurate and complete details about the appliance (e.g., brand, model, issue) to ensure proper diagnosis and repair.
Safety: You are responsible for securing pets, removing hazards (e.g., clutter, exposed wiring), and ensuring a safe working environment for our technicians.
Authorization: You confirm that you have the authority to request services for the appliance (e.g., as the owner or authorized tenant).
7. Limitation of Liability
Damages: To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages (e.g., loss of use, food spoilage, property damage) arising from our services, except where such limitation is prohibited by law.
Maximum Liability: Our total liability for any claim related to our services is limited to the amount you paid for the specific service provided.
Pre-Existing Conditions: We are not responsible for damage caused by pre-existing appliance conditions, improper prior repairs, or issues unrelated to our services.
Force Majeure: We are not liable for failure to perform services due to events beyond our control, including but not limited to natural disasters, labor disputes, or supply chain disruptions.
8. Intellectual Property
All content on our website, including text, logos, images, and designs, is owned by Pacific Appliance Solutions or its licensors and is protected by U.S. copyright and trademark laws. You may not reproduce, distribute, or modify this content without our prior written permission, except for personal, non-commercial use.
9. Termination of Services
We reserve the right to refuse or terminate services at our discretion, including but not limited to cases of non-payment, abusive or threatening behavior, unsafe working conditions, or violation of these Terms. If services are terminated, you remain responsible for any outstanding payments for services rendered.
10. Indemnification
You agree to indemnify, defend, and hold harmless Pacific Appliance Solutions, its officers, employees, and agents from any claims, damages, or liabilities (including reasonable attorneys’ fees) arising from your breach of these Terms, misuse of our services, or violation of applicable laws.
11. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms or our services will be resolved in the state or federal courts located in Clark County, Washington. You agree to submit to the exclusive jurisdiction of these courts.
Informal Resolution: Before pursuing legal action, you agree to attempt to resolve disputes informally by contacting us at support@pacificappliancesolutions.com. We will respond within 30 days.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website, services, or SMS communications after changes constitutes your acceptance of the revised Terms. For significant changes, we may notify you via email or a website notice, where required by law.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid one that achieves the original intent as closely as possible.
14. Entire Agreement
These Terms, together with our Privacy Policy (https://pacificappliancesolutions.com/privacy-policy/), constitute the entire agreement between you and Pacific Appliance Solutions regarding your use of our website, services, and SMS communications. They supersede any prior agreements or understandings, whether written or oral.
15. Contact Us
For questions about these Terms, our services, or SMS communications, please contact us:
Pacific Appliance Solutions
5962 NW 38th Ave, Camas, WA 98607
Email: support@pacificappliancesolutions.com
Phone: +1 (360) 518-0254
Website: https://pacificappliancesolutions.com/