Effective Date: May 22, 2025
Pacific Appliance Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (https://pacificappliancesolutions.com/), use our services, or interact with us, including via SMS communications. This policy complies with applicable privacy laws, including carrier policies for SMS messaging, and is accessible on our website, linked in web forms, and included in the footer of every page.
1. Personal Information We Collect
We collect the following types of personal information:
Personal Contact Information: Name, email address, phone number, and physical address provided when you book appliance repair services, contact us, or sign up for marketing communications (e.g., SMS or email).
Service-Related Information: Details about your appliances (e.g., brand, model, issue description) to facilitate repair services.
Payment Information: Credit card details or other payment information processed through secure third-party payment processors.
Usage Data: Information about your interaction with our website, such as IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies and similar technologies.
Advertising Data: Data used for personalized advertising through Google AdWords, including cookies and device identifiers.
Communication Preferences: Your consent to receive SMS messages, emails, or other marketing communications, including opt-in records.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
Service Delivery: To schedule, provide, and manage appliance repair services.
Communication: To respond to inquiries, confirm appointments, send service updates, or provide customer support via email, phone, or SMS.
Payment Processing: To process payments securely through third-party providers.
Website Improvement: To analyze website usage and enhance user experience through aggregated and anonymized data.
Marketing and Advertising: To send promotional offers, newsletters, or personalized ads (e.g., via Google AdWords) with your consent, where required.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or tax obligations.
Business Operations: To manage our business, including in the event of a merger, acquisition, or sale of assets.
3. How We Share Your Personal Information
We do not sell your personal information. We share your personal information only in the following circumstances:
Service Providers: With trusted third-party vendors who assist with payment processing, scheduling, customer support, or website analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Google AdWords: With Google for advertising purposes, as described in Section 5. Google may use cookies or device identifiers to deliver tailored ads.
Legal Requirements: With law enforcement, government agencies, or other entities when required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, with notice to you where required.
With Your Consent: In any other situation where you have provided explicit consent.
SMS Consent: Your consent to receive SMS messages is not shared with third parties or affiliates for marketing purposes. SMS consent is used solely by Pacific Appliance Solutions to communicate with you about our services or promotions, as outlined in this policy.
4. SMS Communications
When you opt in to receive SMS messages from us (e.g., by providing your phone number and agreeing to receive texts), we may send you appointment reminders, service updates, or promotional offers. You can opt out at any time by replying “STOP” to any message or contacting us at support@pacificappliancesolutions.com or +1 (360) 518-0254.
Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and carrier policies. We do not share your SMS consent with third parties or affiliates for marketing purposes, and we maintain records of your consent to ensure compliance.
5. Google AdWords and Advertising
We use Google AdWords to deliver personalized advertisements based on your website activity and interests. Google may collect data such as cookies, device identifiers, and usage patterns to tailor ads. You can manage your ad preferences or opt out of personalized ads through:
Google’s Ads Settings: Visit https://adssettings.google.com to customize your ad experience.
Browser Controls: Adjust your browser’s cookie settings to block or delete cookies.
Opt-Out Tools: Use tools like the Network Advertising Initiative’s opt-out page (http://optout.networkadvertising.org).
6. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience, analyze website performance, and support advertising. Cookies may store information such as your preferences, session data, or unique identifiers. You can manage cookies through your browser settings, though disabling them may limit website functionality.
For more details, please review our Cookie Policy, accessible at https://pacificappliancesolutions.com/cookie-policy.
7. Your Privacy Rights
Depending on your location, you may have the following rights under applicable privacy laws (e.g., GDPR, CCPA):
Access: Request a copy of the personal information we hold about you.
Correction: Request updates or corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Opt-Out: Opt out of marketing communications, including SMS, email, or targeted ads.
Data Portability: Request your data in a structured, commonly used format.
Non-Discrimination: Exercise your rights without discrimination, as required by law.
To exercise your rights, contact us at pacappsol@gmail.com or +1 (360) 518-0254. We will respond within the timeframes required by law (e.g., 30 days under GDPR, 45 days under CCPA).
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including encryption for payment processing and secure servers for data storage. However, no system is completely secure, and we cannot guarantee absolute security. If a data breach occurs, we will notify affected individuals and authorities as required by law.
9. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18 without parental consent, we will delete it promptly. Contact us if you believe we have inadvertently collected such data.
10. International Data Transfers
Pacific Appliance Solutions is based in the United States, and your personal information is processed in the U.S. If you are located outside the U.S., your data may be transferred to and stored in the U.S., where privacy laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses, for international transfers as required by laws like GDPR.
11. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors or Google services). We are not responsible for the privacy practices or content of these sites. Review their privacy policies before providing personal information.
12. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:
Contact and service data is retained for the duration of our business relationship and up to 7 years for tax purposes.
Marketing consent records are retained until you opt out.
Usage data is anonymized or deleted after 12 months, unless required for analytics.
13. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Effective Date.” For significant changes, we will notify you via email or a website notice, where required by law.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Pacific Appliance Solutions
5962 NW 38th Ave, Camas, WA 98607
Email: support@pacificappliancesolutions.com
Phone: +1 (360) 518-0254
For complaints, you may also contact your local data protection authority (e.g., a European Supervisory Authority under GDPR or the California Privacy Protection Agency under CCPA).